Frequently Asked Questions
The following are some of the most frequent asked questions by our guests. Please review the following information that may answer some of your questions regarding Boston Shuttle and our services.
Where does Boston Shuttle offer their shuttle service?
We offer services to/from anywhere in MA and the Northeast. From Portland, ME to New York, NY and Provincetown, MA to Lenox, MA ... We also serve 9 major Northeast Airports: Logan Int'l Airport, T.F. Green Airport, Manchester Airport, Pease Int'l Airport, Bradley Int'l Airport, Worcester Regional Airport, Hanscom Air Field, J.F.K. Int'l Airport and LaGuardia Airport including Boston's South Station and Boston's Black Falcon Cruise Terminal.
Can I get a no-obligation Fare Quote before I book my reservation?
Yes, you may get a FREE, no-obligation Fare Quote before booking your reservation by calling our office @ Toll-Free (888) 437-4379 or online by clicking here 24 hours a day - 7 days a week.
For a Private Charter and/or Hourly Rentals please click here!
Do you offer discounts or special promotions?
Yes. If you have a booking ID already, you may enter your code in the Group/Convention Booking ID field in the upper right hand corner. If you are interested in viewing our latest special offers, please click here.
How do I book my reservation?
Since we are a reservation-based shuttle transportation company, you must book your reservation by calling our office at Toll-Free (888) 437-4379, open 24/7 days to speak with a trained reservationists. Or you may book your reservation online using our secure and user-friendly Online Reservation System. Book Online Here.
What if my flight is delayed?
Using FlightView we are able to track your flight and adjust your pick-up time accordingly. Rest assured ... we will always have a shuttle available for your ride from the airport.
Please contact us @ Toll-Free (888) 437-4379 for more information.
Where do I get picked up at the airport?
For our shared van shuttles you will be picked up in the "yellow zone" area, marked "Shared and Scheduled Vans" on ground level (usually outside baggage) for your convenience. For luxury sedan service please call our office for locations as the pick up areas vary from airport to airport and terminal to terminal.
Click here for Logan Shared Van pick-up locations, MassPort and N.E. Airport information. (pdf)
What is your Cancellation Policy?
We have a minimum 4 hour advance notice Cancellation Policy to receive a refund. Please visit our Disclaimer/Policies for more information. Please note that there is a separate Cancellation Policy for Charter Buses and Hourly Rentals versus Shared and Private services.
What type of payments do you accept?
A major credit card is required to secure your reservation. We accept all major credit cards. You may secure your reservation with the credit card and pay cash when you are picked up and your credit card will not be charged. Again, all non-cancellations and no-shows will be charged the full fare.
Is a gratuity for the driver included with your service?
Thank you for asking ... No gratuity is not included with our shared van service. We do, however, automatically add a 20% gratuity to all of our Private services and Hourly Rentals.
Can you set-up Corporate Accounts and/or Frequent User ID's?
Yes, we will gladly set-up Corporate accounts, Frequent Rider and Group ID's. We can also set-up a unique Reservation Web Portal for your Group, Company, School or Hotel. Please email email@example.com. Please contact us @ Toll-Free (888) 437-4379 for more information.
If you require further assistance visit our Contact Us page to forward your comments, questions or concerns.